Leather By Jean Online Store


Shipping & Returns

SHIPPING POLICY

All orders are shipped by USPS on business days (Monday to Friday) excluding holidays. Once your payment has been verified, you will receive a confirmation email from us stating that your order has been processed. In general, you will receive your order within 3 - 10 business days. If you choose to ship your orders to multiple locations, there will be additional charges for each destination. We will ship anywhere in the continental United States ONLY. You can select to send a package to either a Billing Address (the same address as your billing address for your credit card) or a Shipping Address (an alternate address which you provide us).

RETURN/EXCHANGE POLICY

Returns must be postmarked within 14 days of the original shipping date and should be sent prepaid. We will not accept CODs. All merchandise returned must be unused and in perfect condition. Order numbers are required for all returns. Indicate on the back of your packing list the reason of your return so we can serve you better in the future. We recommend you send the package back to us via traceable carrier and to insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages. Exchanges/Refunds are processed within 14 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed. We will not be able to process your exchange without having your original order back to us. In case merchandise is not available for exchange, you will be reimbursed or put on a waiting list until the product becomes available. You will be notified if the merchandise is unavailable and given the choice for a reimbursement or to be added to the waiting list. We will refund the payment method you used for the original purchase for the purchase price of the merchandise, excluding shipping cost. Shipping costs will only be refunded when the return is a result of our error. We have the right to deny reimbursement if the merchandise returned does not meet our return policy requirements. If you have any question regarding return/exchange, please feel free to contact us via the Contact page.


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